One of the most damaging mistakes an organization can make when embarking on any outsourcing initiative, is not taking the time to assess what is happening today and think through what is working well and where the challenges lie, including understanding the existing contract.
What does a client-service provider relationship that is a good candidate for a strategic renewal look like, and how do you decide that it is the right option for you?
Generally, a governance structure has limited flexibility, and is often viewed as a system focused on compliance and service provider performance rather than collaboration, regular. What if governance is structured as a collaborative, win-win framework for all the parties involved?
