Segment I of this three-segment white paper will provide insight to the key steps and success factors associated with the process of re-engineering a corporate real estate services organization. Topics include defining key business drivers and analyzing the current environment, developing a financial baseline, analyzing the operation and the use of technology and mapping out the desired future state strategy, service delivery model and service level expectations. In Segment II, the focus will shift to strategic sourcing: vendor pre-qualification, bid strategy, development and administration, contract negotiation and transition management. Lastly, Segment III will cover governance and the effective management of the partnership post contract execution.
This white paper will focus on Real Estate Services organizations which include corporate real estate and facilities management functions, however the best practices and guiding principles outlined herein can be applied to a broader set of service organizations.