Ericsson

A world leader in mobile communications technology equipment, software and services.


Portfolio

Very large global footprint.

Initiative

High-level review of the current global outsourcing contract with Tier 1 provider to assess pricing, KPIs and contract structure relative to market best practices

Functions

Integrated Facilities Management Project Management, Office Services, Food and Beverage Services

Results

  • Operational and relationship performance is excellent, limitations are due to current contract structure
  • Renegotiate existing relationship using collaborative/Vested methodology
  • Strive for transparency, shared risks and rewards and elevate measures appropriately